Customer Service

 

Shipping & Delivery
We ship all our gear UPS Ground, fully insured and meticulously packed to insure your order arrives quickly and safely.
Privacy & Security
Privacy and security is of utmost importance and we take it very seriously.  We do not retain any credit card information or other personal information except that which is required to ship your item(s) to you and communicate the status of your order with you.  All payments are processed through Paypal and sensitive information such as credit card numbers are handled by their processes and never reside on our servers.  You may create a user account with our website which will allow you to leave reviews of products and simplify checkout on future purchases.  All transmission of account information is done via SSL and is encrypted for your safety.  We do not use your information for anything other than fulfilling orders and contacting you regarding your business with us.  You may opt in to our periodic newsletter but we will not share or sell your information to any third party or partner.  You may cancel your account at any time but your information may be retained on our secure server for a minimal amount of time in case a need to communicate with you arises.
Return Policy & Warranties
All new products come with the applicable manufacturer's warranty.

Most of Austin Vintage Guitars' products come with a 3 day, from when the customer receives the instrument/accessory, money back return, and a 5 day, from the day the customer receives the instrument/ accessory, store credit return policy. If you have any concern with any product you receive, please contact our knowledgable staff as soon as possible and we will rectify your issue. If you are unsure if the product you are purchasing is returnable please contact us directly. Used and vintage amplifiers are non-returnable, as well as any product that has been augmented from it's original shipped form, i.e, anything that necessitates installation. For shipped returns, unless the product is defective or grossly not as described, buyer is responsible for all shipping charges. A product must be returned in the exact condition it was when it was shipped. We would recommend when buying a new, vintage or used instrument contacting our staff before purchasing for an in hand description of what you are buying. We want you to be as happy as possible with any purchase you make and strive to create a "no surprises" environment.