F. A. Q.

General

What is your return policy?

For in-store sales, we offer full refund within 3 days of purchase on new, used, and vintage guitars, amplifiers, and pedals. If it is after 3 days but within 5, we offer a full refund in the form of store credit. Some restrictions apply, so please call in or ask an associate if you have any questions.

For out of state sales, we have a 48-hour approval policy and a 10% restocking fee for returned items. Shipping charges are non-refundable. Buyer assumes responsibility for all return shipping charges.

Can I Play The Guitars?

Yes! We encourage people to explore the instruments here in the store. We do ask that you be respectful to the instruments, the staff, and your fellow customers by being conscious of your volume, vicinity, and duration of play. Please keep trial times to approximately 15 minutes.

Are All Of Your Instruments Vintage?

No.

We have a healthy mixture of New, Used, and Vintage instruments to explore. Our store stock tends to be "vintage inspired", even if it is a new or used instrument.

How Do I Get Upstairs?

Unfortunately, guests are not allowed upstairs. Our repair facility, storage, and offices are located on the second level and are accessible to AVG staff only.

Shipping

Do you ship internationally?

Yes!

As you likely already know, there have been new regulations on exporting specific wood types, specifically Brazilian and Indian Rosewood. We have all of the permits required to export these woods world-wide. Certain restrictions apply, so please see an associate for details.

Do you ship within the US?

Yes!

We ship to all 50 US states. However, while this can be done with most instruments and items, certain restrictions apply. Please see an associate if you have a question about a specific item for shipment.

Repair

Do You Work On Amps?

Yes!

We have amplifier technicians on site that have well-deserved wonderful reputations. They specialize in tube amplifiers, but some exceptions can be made for certain solid-state amps and pedals. Feel free to call in to the shop if you have any questions about servicing your amplifier.

How Long Do Repairs Take?

Typical turn-around time for guitar and amp repairs is 5 to 7 business days. Depending on the nature of the repair and the current queue, lead times can vary based on the availability of our technicians.

Rush services are available with an additional charge. Please inquire with our service department for availability.

Is There A Bench Fee?

Both service departments have a $40 bench fee. It is the minimum we collect for taking in your instrument for a diagnosis of the problems reported. It is not an additional charge and is applied to the total for the services performed. All amplifiers checked in for service will require this fee up-front.

How Much Does It Cost To Re-Tube My Amp?

Most re-tubes can be done within the range of the $40 Bench Fee (+ tax) and the cost of the tubes. Some amps have only a few tubes, and some have lots, so pricing depends on what amp you have.

We provide a 90 day warranty on tubes that we provide and install.

What Is A Set-Up?

A set-up is considered standard maintenance for guitars, bass guitars, mandolins, etc and entails setting proper string height and action, intonation, cleaning of the electronics, and oiling the fretboard. We typically recommended both professional and hobbyist musicians get this maintenance at least 2 times a year, sometimes more if you find yourself in a wide variety of playing environments. Struggling with intonation or fretting? It's probably time to consider a set-up! Standard set-up fees are $60 + the cost of whatever strings you choose from our wide-variety of choices.

Do You Work On Guitars?

Yes!

Guitar repair and maintenance personnel are on-site Monday through Friday. Standard services offered include (but are not limited to) set-ups, refrets, harness re-wiring, fret level/crown/polish, neck resets, custom nut & saddles, bridge fabrication, body routes, and a number of other services. You can drop off your instrument any time we open.