F. A. Q.
- Policies -
What methods of payment do you accept?
We accept all major credit cards, wire transfer, cash, and PayPal. We accept personal and cashier's checks on instruments under the condition they clear deposit before the instrument is taken from the store. We do not accept checks for repair invoices.
What is your return policy?
For in-store sales, we offer a full refund within 3 days of purchase on new, used, and vintage guitars, amplifiers, and pedals. If it is after 3 days but within 5, we offer a full refund in the form of store credit. All returned items must be in the condition in which they were purchased with no modifications and no wear. All original packaging must be included, as well. Other restrictions apply, so please call in or ask an associate if you have any questions.
For out of state sales, we have a 48-hour approval policy and a 10% restocking fee for returned items. Shipping charges are non-refundable. Buyer assumes responsibility for all return shipping charges. Items purchased in-store and shipped are non-refundable.
International sales require payment via bank wire only. We do not accept returns, exchanges, or refunds on international shipments.
Do you ship?
We ship via UPS Ground to all 50 US states as well as internationally. All shipments are fully insured and require a signature with direct delivery. We do not make exceptions to this. Tracking numbers will be provided at the time of shipment so you can be prepared for arrival!
What is your layaway policy?
We offer a 60-day layaway period with 1/3 of the total due up-front. Customers are free to make payments as they see fit within this time period. If payment is not received in full by the end of the layaway period, the customer will be refunded their payments in the form of store credit minus a 10% restocking fee on the total of the instrument. We do not make exceptions to this policy.
Do you offer rentals?
Unfortunately, we do not offer rentals.
- Repair -
When can I bring my instrument in for repair?
We can check in your guitar, amplifier, or pedal in anytime during store hours. All instruments are checked-in on the sales floor and transferred to their respective departments by our sales staff. The technicians are available on an appointment-only basis Monday through Friday, so please call ahead to make sure one will be available in the event you need to speak with one of them directly. Our sales staff is more than qualified to assist you with relaying the specifications of your repair request!
What is a set-up?
A set-up is considered standard maintenance for guitars, bass guitars, mandolins, etc and entails setting proper string height and action, intonation, cleaning of the electronics, and oiling the fretboard. We typically recommended both professional and hobbyist musicians get this maintenance at least 2 times a year, sometimes more if you find yourself in a wide variety of playing environments. Struggling with intonation or fretting? It's probably time to consider a set-up! Standard set-up fees are $60 + the cost of whatever strings you choose from our wide-variety of choices. You are welcome to bring your own strings, as well. Please note: fret work is not included in the setup price and will incur an additional charge, if needed.
Is there a bench-fee?
Both service departments have a $40 bench fee. It is the minimum we collect for taking in your instrument for a diagnosis of the problems reported. It is not an additional charge and is applied to the total for the services performed. All amplifiers checked in for service will require this fee up-front.
What is the turn-around for instrument repair?
Typical turn-around time for guitar and amp repairs is 5 to 7 business days. Depending on the nature of the repair and the current queue, lead times can vary based on the availability of our technicians and the parts needed for repair.
Rush services are available with an additional charge. Please inquire with our service department for availability.