F. A. Q.

Policies

What methods of payment do you accept?

We accept all major credit cards, wire transfer, cash, and PayPal. We accept personal and cashier's checks on instruments under the condition they clear deposit before the instrument is taken from the store. We do not accept checks for repair invoices.

What is your return policy?

For in-store sales, we offer full refund within 3 days of purchase on new, used, and vintage guitars, amplifiers, and pedals. If it is after 3 days but within 5, we offer a full refund in the form of store credit. Some restrictions apply, so please call in or ask an associate if you have any questions.

For out of state sales, we have a 48-hour approval policy and a 10% restocking fee for returned items. Shipping charges are non-refundable. Buyer assumes responsibility for all return shipping charges.

International sales require payment via bank wire only. We do not accept returns, exchanges, or refunds on international shipments.

Do you ship?

We ship via UPS Ground to all 50 US states as well as internationally. All shipments are fully insured and require a signature with direct delivery. We do not make exceptions to this. Tracking numbers will be provided at the time of shipment so you can be prepared for arrival!

What is your layaway policy?

We offer a 60-day layaway period with 1/3 of the total due up-front. Customers are free to make payments as they see fit within this time period. If payment is not received in full by the end of the layaway period, the customer will be refunded their payments in the form of store credit minus a 10% restocking fee on the total of the instrument. We do not make exceptions to this policy.

Repair

Do You Work On Amps?

Yes!

We have amplifier technicians on site that have well-deserved wonderful reputations. They specialize in tube amplifiers, but some exceptions can be made for certain solid-state amps and pedals. Feel free to call in to the shop if you have any questions about servicing your amplifier.

How Long Do Repairs Take?

Typical turn-around time for guitar and amp repairs is 5 to 7 business days. Depending on the nature of the repair and the current queue, lead times can vary based on the availability of our technicians.

Rush services are available with an additional charge. Please inquire with our service department for availability.

Is There A Bench Fee?

Both service departments have a $40 bench fee. It is the minimum we collect for taking in your instrument for a diagnosis of the problems reported. It is not an additional charge and is applied to the total for the services performed. All amplifiers checked in for service will require this fee up-front.

How Much Does It Cost To Re-Tube My Amp?

Most re-tubes can be done within the range of the $40 Bench Fee (+ tax) and the cost of the tubes. Some amps have only a few tubes, and some have lots, so pricing depends on what amp you have.

We provide a 90 day warranty on tubes that we provide and install.

What Is A Set-Up?

A set-up is considered standard maintenance for guitars, bass guitars, mandolins, etc and entails setting proper string height and action, intonation, cleaning of the electronics, and oiling the fretboard. We typically recommended both professional and hobbyist musicians get this maintenance at least 2 times a year, sometimes more if you find yourself in a wide variety of playing environments. Struggling with intonation or fretting? It's probably time to consider a set-up! Standard set-up fees are $60 + the cost of whatever strings you choose from our wide-variety of choices.

Do You Work On Guitars?

Yes!

Guitar repair and maintenance personnel are on-site Monday through Friday. Standard services offered include (but are not limited to) set-ups, refrets, harness re-wiring, fret level/crown/polish, neck resets, custom nut & saddles, bridge fabrication, body routes, and a number of other services. You can drop off your instrument any time we open.