What is your return policy?

For in-store sales, we offer a full refund within 3 days of purchase on new, used, and vintage guitars, amplifiers, and pedals. If it is after 3 days but within 5, we offer a full refund in the form of store credit. All returned items must be in the condition in which they were purchased with no modifications and no wear. All original packaging must be included, as well. Other restrictions apply, so please call in or ask an associate if you have any questions.

For out of state sales, we have a 48-hour approval policy and a 10% restocking fee for returned items. Shipping charges are non-refundable. Buyer assumes responsibility for all return shipping charges. Items purchased in-store and shipped are non-refundable.

International sales require payment via bank wire only. We do not accept returns, exchanges, or refunds on international shipments.